General Terms and Conditions desiderm®-Germany

The following contractual terms apply to purchase agreements concluded through this online shop between desiderm Germany GmbH, Pleidelsheimer Straße 18, 74321 Bietigheim-Bissingen, Germany, and the respective buyer.

§ 1 Scope of Application, Definitions
1. The following General Terms and Conditions, in the version valid at the time of the order, shall apply to the business relationship between the online shop seller (hereinafter referred to as the “Seller”) and the buyer (hereinafter referred to as the “Customer”). Any deviating terms and conditions of the purchaser shall not be accepted unless the Seller expressly agrees to their validity.
2. A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity, pursuant to Section 13 of the German Civil Code (BGB).
A business operator, on the other hand, is any natural person, legal entity, or partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity, pursuant to Section 14 of the German Civil Code (BGB).

§ 2 Conclusion of Contract
1. If the term “goods” is used below, this shall also include, where offered, digital products (digital content or digital services) as well as goods with digital elements.
The presentation of goods in the online shop does not constitute a legally binding offer, but merely an invitation for the customer to submit an offer. The customer may select goods from the seller’s product range and collect them in a so-called shopping cart using the button provided for the shopping cart. By clicking the button required to complete the purchase, the customer submits a binding offer to purchase the goods contained in the shopping cart.
Before submitting the order, the customer can view and change the entered data at any time. Before placing a binding order, the customer can return to the page where their data was entered by using the “Back” button of the browser. Input errors can be corrected there. The ordering process can be cancelled at any time by closing the internet browser. However, the offer can only be submitted and transmitted if the customer has accepted these contractual terms and included them in their offer.
2. Confirmation of receipt of the customer’s order, together with acceptance of the order, shall take place immediately after submission by means of an automated email.
The purchase contract is concluded upon receipt of this email confirmation.
If the customer has selected a payment method requiring immediate payment (such as PayPal / Klarna), the contract shall be concluded at the time the customer confirms the payment instruction.
If the customer has selected payment in advance (bank transfer), the contract shall already be concluded when the customer receives a payment request containing the relevant bank details before the seller has expressly declared acceptance. By sending this payment request, we accept your offer.
3. With the email confirmation (confirmation of receipt and acceptance of the order), or in a separate email, but no later than upon delivery of the goods, the customer shall receive the contract text and any warranty terms on a durable medium (email or printed copy).
The contract text shall be stored in compliance with data protection requirements. The seller’s current General Terms and Conditions can also be viewed by the customer at any time at:
https://desiderm-germany.de/kontakt/agb/
Previous orders can be viewed in the customer account area at:
https://desiderm-germany.de/mein-konto/
4. The sale of products subject to licensing requirements shall take place exclusively in compliance with the applicable statutory provisions. If special purchase requirements apply to individual products (e.g. under the German Explosives Act (SprengG), Weapons Act (WaffG), or Youth Protection Act (JuSchG)), such products shall only be supplied to customers who can provide proof of the required authorization.
The seller reserves the right to request appropriate proof (e.g. official permits) before concluding the contract or before dispatching the goods and to reject or cancel the order if such proof is not provided.

§ 3 Production of Goods According to Customer Specifications
We do not manufacture goods according to customer specifications.

§ 4 Commencement of Delivery Period, Delivery, Provision of Digital Content
1. In the case of payment by bank transfer in advance, the delivery period shall begin on the day after the payment order has been issued to the transferring bank. For other payment methods, the delivery period shall begin on the day after conclusion of the contract and shall end upon expiry of the final day of the delivery period.
If the final day of the delivery period falls on a Saturday, Sunday, or a public holiday officially recognized at the place of delivery, the next working day shall replace such day.
2. Delivery shall be made to the delivery address provided by the customer.
3. If delivery to the customer is not possible and the transport company returns the ordered goods to the seller, the customer shall bear the costs of the unsuccessful shipment.
This shall not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if the customer was temporarily prevented from accepting the offered service, unless the seller had announced the delivery with reasonable advance notice.

§ 5 Retention of Title
The delivered goods shall remain the property of the Seller until full payment has been received.

§ 6 Prices and Shipping Costs
1. The prices stated on the Seller’s website include the applicable statutory VAT.
If the online shop’s offers are exclusively directed at business customers, the prices are stated excluding the applicable statutory VAT.
2. Any applicable shipping and delivery costs shall be displayed during the ordering process and, unless otherwise stated, shall be borne by the customer.
For consumers:
3a. The goods shall be shipped by a transport company commissioned by the Seller. The Seller shall bear the shipping risk if the customer is a consumer.
For business customers:
3b. The goods shall be shipped by a transport company commissioned by the Seller. The risk of accidental loss or accidental deterioration of the purchased goods shall pass to the buyer as soon as the Seller has handed over the goods to the carrier, freight forwarder, or any other person or organization designated to carry out the shipment.
In the event of shipment to a country outside the European Union, additional costs may arise, such as customs duties or taxes. These costs shall be borne by the customer and shall not be paid to the Seller but directly to the responsible authority or entity.
This also applies to the return shipment of goods in the event of a possible withdrawal.

§ 7 Payment Terms
1. During the ordering process, the customer will be shown the available payment options. These may include, for example, payment methods such as advance payment, credit card, or the use of payment service providers such as PayPal or Klarna. The customer will receive further information during the ordering process.
The Seller may determine the available payment options at its own discretion.
2. The purchase price shall be due immediately upon conclusion of the contract unless the parties have agreed on a later due date. If the due date for payment is determined according to the calendar, the customer shall already be in default by failing to meet the payment deadline.
For consumers:
2a. Section 2 shall only apply if the customer has been specifically informed of this legal consequence in the invoice or payment statement.
In the event of default in payment, the customer shall pay the Seller default interest at a rate of 5 percentage points above the applicable base interest rate.
For business customers:
2b. In the event of default in payment, the customer shall pay the Seller default interest at a rate of 9 percentage points above the applicable base interest rate.
3.The customer’s obligation to pay default interest shall not exclude the Seller from claiming further damages caused by the delay.
4. Promotional vouchers are issued free of charge and are only valid for a limited period. The customer can find the validity period on the respective voucher.
The voucher can only be redeemed in the Seller’s online shop during this period and only for the goods included in the promotion. The balance of a promotional voucher cannot be paid out in cash and does not accrue interest.
Only one promotional voucher may be redeemed per order. The voucher code must be entered in the designated field before completing the order. Subsequent offsetting against a voucher is not possible.
The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the Seller.
If the value of the promotional voucher is insufficient to cover the order, the difference may be paid using one of the other payment methods offered by the Seller.
The voucher is not linked to a specific person and is therefore transferable. The Seller may therefore provide performance to the respective voucher holder with discharging effect. This shall not apply if the person redeeming the voucher was not authorized to do so and the Seller knew this or failed to know this due to gross negligence.
If goods paid for with a voucher are returned in the event of a withdrawal, there is no entitlement to reimbursement of the voucher amount.
The voucher shall be made available to the customer as contractually agreed, e.g. by means of a download.

§ 8 Rücknahme von Waren
Eine Rücknahme ordnungsgemäß gelieferter und mangelfreier Ware erfolgt grundsätzlich nicht.
Dies gilt insbesondere für Produkte aus dem kosmetischen und hygienisch sensiblen Bereich.
Aus Gründen des Gesundheits- und Hygieneschutzes können ausgelieferte Produkte, die sich außerhalb unseres kontrollierten Lagerbereichs befunden haben, nicht wieder in den Warenbestand aufgenommen und erneut vermarktet werden.

§ 9 Sachmängelgewährleistung, Garantie
1. Bei allen Waren des Verkäufers bestehen die gesetzlichen Gewährleistungsrechte. Der Verkäufer haftet für Sachmängel nach den hierfür geltenden gesetzlichen Vorschriften, insbesondere den §§ 434 ff. BGB.
2. Gegenüber Unternehmern beträgt die Gewährleistungspflicht auf vom Verkäufer gelieferte neu hergestellte Sachen 12 Monate ab Gefahrenübergang. Die Verjährungsfristen für den Verkäuferregress nach § 445a BGB bleiben unberührt.
3. Eine zusätzliche Garantie besteht bei den vom Verkäufer gelieferten Waren nur, wenn diese ausdrücklich in der Auftragsbestätigung zu dem jeweiligen Artikel abgegeben wurde. Der Umfang einer etwaigen Garantie ist den jeweiligen Garantiebestimmungen zu entnehmen.

§ 10 Haftung
1. Ansprüche des Kunden auf Schadensersatz sind ausgeschlossen. Hiervon ausgenommen sind Schadensersatzansprüche des Kunden aus der Verletzung des Lebens, des Körpers, der Gesundheit oder aus der Verletzung wesentlicher Vertragspflichten (Kardinalpflichten) sowie die Haftung für sonstige Schäden, die auf einer vorsätzlichen oder grob fahrlässigen Pflichtverletzung des Verkäufers, seiner gesetzlichen Vertreter oder Erfüllungsgehilfen beruhen. Wesentliche Vertragspflichten sind solche, deren Erfüllung zur Erreichung des Ziels des Vertrags notwendig ist.
2. Bei der Verletzung wesentlicher Vertragspflichten haftet der Verkäufer nur auf den vertragstypischen, vorhersehbaren Schaden, wenn dieser einfach fahrlässig verursacht wurde, es sei denn, es handelt sich um Schadensersatzansprüche des Kunden aus einer Verletzung des Lebens, des Körpers oder der Gesundheit.
3. Die Einschränkungen der Abs. 1 und 2 gelten auch zugunsten der gesetzlichen Vertreter und Erfüllungsgehilfen des Verkäufers, wenn Ansprüche direkt gegen diese geltend gemacht werden.
4. Die Vorschriften des Produkthaftungsgesetzes bleiben unberührt.

§ 11 Widerrufsrecht
Sofern es sich bei dem Kunden um einen Verbraucher handelt, steht ihm ein gesetzliches Widerrufsrecht zu. Nähere Informationen zum Widerrufsrecht sind der Widerrufsbelehrung zu entnehmen.

§ 12 Hinweise zur Datenverarbeitung
Der Datenschutz ist uns besonders wichtig. Deshalb finden Sie unsere ausführliche Datenschutzerklärung gesondert auf unserer Homepage.

§ 13 Verhaltenskodex
Der Verkäufer hat sich dem Verhaltenskodex von Geprüfter Webshop unterworfen, die im Internet unter https://www.gepruefter-webshop.de/verhaltenscodex/ einsehbar sind.

§ 14 Höhere Gewalt
1. „Höhere Gewalt“ bedeutet das Eintreten eines Ereignisses, das eine Partei daran hindert, eine oder mehrere ihrer vertraglichen Verpflichtungen aus dem Vertrag zu erfüllen, wenn und sowie die von dem Hindernis betroffene Partei nachweist, dass es sich um ein von außen kommendes, keinen betrieblichen Zusammenhang aufweisendes, auch durch äußerste vernünftigerweise zu erwartende Sorgfalt nicht abwendbare Ereignis handelt, das nicht in die Risikosphäre nur der betroffenen Vertragspartei fällt.
2. Until proven otherwise, the following (non-exhaustive) events shall be presumed to constitute a case of “force majeure”:
– Until proven otherwise, the following (non-exhaustive) events shall be presumed to constitute a case of “force majeure”:
– Currency and trade restrictions, embargoes, sanctions;
– Pandemic, epidemic, or infectious diseases, taking into account a risk level of at least “moderate” as determined by the Robert Koch Institute or the assessment of the World Health Organization (WHO);
– Natural disasters or extreme natural events;
– Explosion, fire, destruction of equipment, prolonged failure of means of transport, telecommunications, information systems, or energy supply;
– General labor disputes such as boycotts, strikes, and lockouts, as well as occupation of factories and buildings.
3. In cases of force majeure, the contracting party affected by such an event shall be released from its obligation to deliver, accept delivery, or provide services for the duration and to the extent of the effects of the event, provided that notification is given without undue delay.
If notification is not provided without undue delay, the exemption shall become effective from the time at which the notification reaches the other party.
The exemption from the obligation to deliver or accept delivery shall remain in effect for as long as the claimed obstacle prevents the affected party from fulfilling the contract.
Buyers shall inform the Seller if an order remains unanswered and/or unprocessed while the buyer wishes to maintain the order. This notification must be made in writing by email or letter, in any case in a manner that ensures the Seller receives the notification.
4. Unless otherwise agreed, either party may terminate the contract if the duration of the obstacle exceeds 120 days. In the event of termination, the services already rendered by each party up to that point shall be reimbursed.
5. The affected party shall take all appropriate and reasonable measures to eliminate the state of force majeure and to mitigate the negative consequences of the force majeure event that have occurred or threaten to occur for the other contracting party.
6. If the subject matter of the contract is a service to be provided by the affected party, that party shall be entitled to reschedule the provision of the service.
If no alternative date can be offered or agreed upon within 120 days after the occurrence of the event, either party may terminate the contract and any services already received shall be refunded.
7. If the subject matter of the contract is an event, the organizer shall be entitled to reschedule the date and location of the event.
If the participant is unable to accept the new offer, regardless of the reason, they shall be entitled to an alternative date.
If no alternative date can be offered or agreed upon within 120 days after the occurrence of the event, either party may terminate the contract and any services already received shall be refunded.

§ 15 Schlussbestimmungen
1. Auf Verträge zwischen dem Verkäufer und den Kunden findet das Recht der Bundesrepublik Deutschland unter Ausschluss des UN-Kaufrechts Anwendung. Bei Bestellungen von Verbrauchern aus dem Ausland bleiben zwingende Vorschriften oder der durch Richterrecht gewährte Schutz des jeweiligen Aufenthaltslandes bestehen und finden entsprechende Anwendung.
2. Sofern es sich beim Kunden um einen Kaufmann, eine juristische Person des öffentlichen Rechts oder um ein öffentlich-rechtliches Sondervermögen handelt, ist Gerichtsstand für alle Streitigkeiten aus Vertragsverhältnissen zwischen dem Kunden und dem Anbieter der Sitz des Anbieters.
3. Die Vertragssprache ist Deutsch.

Copyright Notice
These General Terms and Conditions were created by the contract lawyers of TISKO Consulting GmbH (https://www.Gepruefter-Webshop.de) and are protected by copyright.
Any further use beyond the contractual agreement, as well as the copying or unauthorized use of these texts, is not permitted and constitutes a copyright infringement that may be subject to legal action.