Withdrawal Information for Consumers
Withdrawal Information for the Sale of Goods
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquired possession of the goods, or—in the case of multiple goods ordered in a single order and delivered separately—the last goods.
To exercise your right of withdrawal, you must inform us:
desiderm Germany GmbH
Pleidelsheimer Straße 18
74321 Bietigheim-Bissingen
Telefon: 07042-27310-00
Telefax: 07042-27310-19
eMail: info@desiderm.de
by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract.
Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, oder dieses Kontaktformular ausfüllen und übermitteln.
If you make use of this option, we will promptly send you confirmation of receipt of your withdrawal (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and, in any event, no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
The deadline is met if you send back the goods before the period of fourteen days has expired.
Goods that can be shipped by parcel
You are responsible for the direct costs of returning the goods. For returns from countries outside the European Union, you are also responsible for any additional charges that may apply, such as customs duties and taxes.
Goods that cannot be shipped by parcel
You are responsible for the direct costs of returning goods that cannot be shipped by parcel (e.g. freight items). For returns from countries outside the European Union, you are also responsible for any additional charges that may apply, such as customs duties and taxes.
You are only liable for any diminished value of the goods if this loss in value results from handling the goods in a way that was not necessary to establish their nature, characteristics, and functioning.
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery.
This withdrawal information was created by www.gepruefter-webshop.de and is regularly reviewed to ensure legal compliance. In the event of a legal challenge relating to these legal texts, Geprüfter Webshop assumes full liability for the legal documents it has prepared.

